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SecurityBase Return Policy


Returned merchandise must be unopened and in good condition. We strive to get your items out as quickly as possible, the majority of our items ship with-in 24-48 hours, However some safes and customize products can take 4-6 weeks for delivery. Upon order placement, your card will be charged the full amount of the order. Please contact us directly at 1-800-616-0213 for further details on specific products. Merchandise may not be returned without our prior approval and the issuance of a Returned Goods Authorization (RGA). When returned, goods and their cartons must be in perfect resealable condition.

All returns are subject to our inspection and approval, and a reasonable handling charge. Non-stock, special goods, items fabricated, modified, or cut to size per order aka cuztomized products are not returnable.

To begin your return order, call 800-616-0213 or send an email to .

Please remember that Return Orders are subject to these charges, policies, and  limitations:

  • Shipping Cost
  • The customer will pay all freight on returns.

  • Limitations
  • No returns will be accepted after 10 days of receipt. No returns on ANY electrical products.

  • Restocking Fee
  • A restocking fee for undamaged returns will be charged for 20% of the merchandise cost.

  • Damaged Goods
  • If the merchandise you receive is damaged, you must contact the freight carrier for reconciliation. Please inspect all merchandise before signing for it.

  • Refunds
  • Refunds will be via Company check. 15 days on cancellation or returned of goods.

  • NSF Checks
  • For NSF checks their is an $20.00 Charge

  • Late Fees
  • 2% per month on past due Invoices over 30 Days

  • Security Disclaimer
  • Security, its employees and agents make noclaim that following any or all of Security's recommendations or product solutions guarantees in any way that your residence is burglary-proof. Implementation of our common-sense recommendations only improves your chances that an intruder will find your residence unsuitable for break-in.

  • Sales Tax
  • No Sales Tax Except In California

    If you need Support or have any questions please contact us at:


    Telephone: 800-616-0213 (8:00 am - 5:00 pm Pacific Time)

    Fax: (714) 627-4016

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