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SecurityBase Return Policy

Returns

Returned merchandise must be unopened and in good condition. We strive to get your items out as quickly as possible, the majority of our items ship with-in 24-48 hours, However some safes and customize products can take 4-6 weeks for delivery. Upon order placement, your card will be charged the full amount of the order. Please contact us directly at 1-800-616-0213 for further details on specific products. Merchandise may not be returned without our prior approval and the issuance of a Returned Goods Authorization (RGA). When returned, goods and their cartons must be in perfect resealable condition.

All returns are subject to our inspection and approval, and a reasonable handling charge. Non-stock, special goods, items fabricated, modified, or cut to size per order aka cuztomized products are not returnable.

To begin your return order, call 800-616-0213 or send an email to returns@securitybase.com .

Please remember that Return Orders are subject to these charges, policies, and  limitations:

  • Shipping Cost
  • The customer will pay all freight on returns.

  • Limitations
  • No returns will be accepted after 10 days of receipt. No returns on ANY electrical products.

  • Restocking Fee
  • A restocking fee for undamaged returns will be charged for 20% of the merchandise cost.

  • Damaged Goods
  • If the merchandise you receive is damaged, you must contact the freight carrier for reconciliation. Please inspect all merchandise before signing for it.

  • Refunds
  • Refunds will be via Company check. 15 days on cancellation or returned of goods.

  • NSF Checks
  • For NSF checks their is an $20.00 Charge

  • Late Fees
  • 2% per month on past due Invoices over 30 Days

  • Security Disclaimer
  • Security Base.com, its employees and agents make noclaim that following any or all of Security Base.com's recommendations or product solutions guarantees in any way that your residence is burglary-proof. Implementation of our common-sense recommendations only improves your chances that an intruder will find your residence unsuitable for break-in.

  • Sales Tax
  • No Sales Tax Except In California

    If you need Support or have any questions please contact us at:

    Email: support@securitybase.com

    Telephone: 800-616-0213 (8:00 am - 5:00 pm Pacific Time)

    Fax: (714) 627-4016